Atlassian, the company behind popular products like JIRA, Confluence and HipChat, today launched a new version of JIRA Service Desk with a couple of interesting new features, as well as a new annual ...

Jira Service Management remains a good choice for larger help desk shops, with new features like customizable dashboards and a low-code smart forms generator. Third-party integrations, however, remain ...

Atlassian released updates for Jira Service Desk and Jira Service Desk Data Center to fix a critical-severity security bug that can be exploited by anyone with access to a vulnerable customer portal.

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Those looking for a built-in knowledge base in Jira Service ...

Late last year, Atlassian announced the acquisition of Automation, a popular plug-in to Jira Software. Until then, automations in Jira were possible by configuring workflow triggers, using marketplace ...